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Frequently Asked Questions

What we can NOT pick up?
 
  • Hot Ashes or Coals. Cold and bagged ashes are acceptable.

  • Paint. Paint cans with cat litter applied is acceptable.

  • Major appliances - Refrigerators, a/c units, etc.

  • Furniture and mattresses

  • Dirt, sod, rock, concrete

  • Building material - drywall, tile, metal, shingles

  • Automobile material - batteries, antifreeze, oil, tires, gasoline

  • Hazardous and Toxic Waste - syringes must be in sealed protective containers

  • Unbagged animal waste

  • Fluorescent tubes

These items are either prohibited by the transfer stations and/or could damage our equipment or crew.  Please do not try to "hide" prohibited items in with acceptable trash.​

Is there a fee to pay online or over the phone?
No! We do not charge an additional fee for payments submitted over the phone, online or for auto-pay. 
 
Why wasn't my container emptied?

Items in personal containers or polycarts must be in kitchen-sized bags or bigger that can be easily lifted by the driver to place in the truck.  Loose trash will not be picked up.  Access to the trash container can also inhibit the crew from picking up trash.  Please see the below information under Access and Ground Contitions.

How do I change or cancel my service?

Please call the office for any changes or to cancel your service.  918-708-2292

Accounts will continue to accrue monthly charges unless we have been notified by phone.

 

What time will they pick up my trash?

We do not set appointment times for trash pick up, only pick up days.  Many factors can cause a change in the pick up time such as weather, personnel and equipment.  Please make sure the trash is ready by 7:00am on your pick up day. They will pick up anytime during daylight hours.

When is my pickup day?
Please call and we can look up your pickup day. 
     Terms & Conditions
Customer shall be liable for any loss or damage to rented containers exceeding reasonable wear and tear including fire. The replacement cost will be added to the customer's account. DO NOT PLACE HOT MATERIAL IN CONTAINERS.
ACCESS AND GROUND CONDITIONS
  • The customer will be responsible for the provision of free and suitable access to and from the delivery/service site and for ensuring suitable ground conditions for delivery, placement, service and removal of the container.  No responsibility will be accepted for the damage to any surface, and you should therefore take steps to protect surfaces (e.g., paving, soft ground) before delivery.
  •  Should the container cause damage to concrete, asphalt, gravel, or soil during service, T&K Sanitation is only responsible if this is due to our negligence.
  • Things to consider when accessing locations
    • Soft ground from rain, snow or icy weather​
    • Narrow roads/driveways
    • Overgrown trees or bushes
    • Low powerlines
    • Locked gates (we suggest a combo lock where we can add to the code to your account for access to the trash)
    • Vehicles blocking containers
    • Aggressive or threatening animals including pets
  • Should the customer fail to contact T&K Sanitation to arrange for the pick-up of the container, T&K Sanitation  maintains the right to enter upon the premises where the container may be without notice and take possession of and remove at the customer’s expense all without legal process.  The customer hereby waives any claims for damages from any such entry or removal.
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